Contact & complaints
Talk to the Lyft Money team, or find out how to make a complaint.
Call 1800 005 938, email [email protected], or visit us at Level 14, 3 Parramatta Square, 153 Macquarie Street, Parramatta NSW 2150.
Office hours are Monday to Friday, 8:30am to 5:30pm (Sydney time). Outside those hours, send an enquiry through the site and a broker will call you back on the next business day.
If you have a complaint, we want to hear it. Our Complaints and disputes page explains how to raise it, how we respond, and how to take it further with the Australian Financial Complaints Authority (AFCA member number 93387) if you are not satisfied.